FAQ
Misc. questions on all things i Logistics USA
- SKU and Barcode set up in ShipHero
- What are COGs?
- How do I check if my items are "Backordered"?
- Does i Logistics USA have Recommended Shipping?
- Cross Promoting with another i Logistics USA Client
- How do I file a claim?
- Will we have our own Account Manager at i Logistics USA?
- When is an order "Ready to Ship"?
- Can we launch a new collection on our website before the PO is received?
- What is considered a high-touch order?
- What's the average fulfillment time?
- Can you handle custom packaging?
- How to Set Up Replenishment Notifications
- Can you all handle glass items?
- What affects shipping cost?
- How to Pull Reporting on Shipped Orders
- Can I pick up an order at the warehouse and have it ready ASAP?
- Explanation of over-received products
- How to Enter a Freight Shipment into ShipHero
- What to do when there seems to be a mistake shipping my order?