How to Remove a Product From an Order

You have two choices when removing a product from an order:

1. Adjust the Pending Fulfillment quantity and Ordered quantity 0. This updates the line item status in ShipHero to Fulfilled even though it is not part of any shipments and will not show in the shipments report. 
2. Cancel the item using the Cancel button next to the appropriate line item. This updates the line item status to Canceled in ShipHero.

As stated above, neither of these changes will update the products in the order on your store platform.