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Loop Returns
Who is Loop?
i Logistics USA is proud to be a partner with Loop! Loop is a paid application that integrates directly with our WMS that allow returns created in Loop to automatically push via an integration to your ShipHero account where the i Logistics USA team can action the return upon receipt where those movements and actions are all logged and communicated from and to both systems.
Simply put, it is a returns management system that helps to automate the process of reverse logistics. Loop specializes in customer experience, capturing data and trends along with great exchange flows that continue a customer relationship and leads to higher LTV (customer lifetime value).
Why Loop?
Loop offers a self-service portal that gives customers control over their return process, presenting them with custom flows that leads to retention, information gathering, and more.
Loop offers customers the option to exchange, return, or can provide INSTANT credit to shop. When a customer exchanges or uses their credit, i Logistics USA can then ship out the new order and Returnly will cover the risk of the original item. The result is a world-class shopping experience with an average consumer satisfaction (CSAT) score of 91.
How do I get started with Loop?
- HERE is a guide to all Loop plans with great explanations.
Which Loop plan is right for my store?
Book a demo HERE!
Key Features & Functionality: Returns Center, Exchanges, Tracking, Returns Manager (RMA management + refunding), Analytics, Product Recommendations, Gift Returns, i Logistics USA integration, etc.
Available Add-Ons: Credits, Exchanges, and BIG Shopify capabilities.
Once you are set up, please notify your Account Manager of this update. To integrate Loop and ShipHero, here is a guide provided by Loop! Note that it can take 2ish weeks to have this be established.