Dropshipping for Third Party Platforms Shipping Standards

This pertains to clients selling products via a third party platform (Food52, Maisonette, etc), and fulfilling these orders via i Logistics USA.

Depending on the platform, most dropshippers integrate with your Shopify and/or ShipHero. If your chosen platform does not integrate with ShipHero, we will need each order input into ShipHero manually in order to be fulfilled by i Logistics USA.

Step 1: Log in to your third party platform (log-in information should be provided by the platform)

Choose a pending order
Download label(s) and any required shipping docs for the order (include customs docs, if applicable)
Keep order information visible (order contents, customer name, address, etc)

Step 2: Open ShipHero and Create a Manual Order

You can find out how to create a manual order HERE

Step 3: IMPORTANT - Set Shipping Method for Third Party

For all third party orders you must select the shipping carrier as GENERIC, and the Method as THIRD PARTY.

This way, our packers will know that this order needs additional processing before it can be shipped.

Step 4: Save/Create the Order In Ship Hero

Step 5: The shipping label or documents is attached after saving the order where this image shows you:

Step 6: Using a 3rd party or retailers account # to ship

If you are shipping an order and the customer wants to pay using their own UPS or Fed Ex number, go into Ship Hero and under the Order Number, in the packer notes section, enter the corresponding account # along with the zip code of the account and alert your Account Manager that this information had been entered.

IMPORTANT Items to Consider:

If a Third Party order has been packed up and outbound labels are not supplied resulting in the order to sit in the i Logistics USA Shipping area for more than 48 hours the client will be charged $10 per case, per day until the labels are provided for the order.
If the Third Party order is cancelled, the product needs to go back into inventory, or the shipment sits longer that 10 days, a PO for a Receiving Order will need to be submitted and we will take the shipment to the Receiving Department to be processed.