How to create a Manual Order

Please follow below if you need to create an order in our system for:

Pick Up. (When a Customer goes to our warehouse to pick up boxes).
A Third Party Service (FBA). (When UPS picks up from Amazon boxes).
Freight. (When the pick up is on a pallet).
When you want iLogistics USA to create the shipping label.

If you are looking for how to create a replacement order, please refer to THIS knowledge base article that details these steps

Step 1: In Account, Select 'Create an Order' from Orders dropdown:

Step 2: Add Order Number

For Pick Ups: Please add in your company name along with the person's name who will be picking upExample: MO_iLoPickUp_Sally.Third Party (FBA): Please include the Shipment ID or other Identification that matches the Shipping Labels, Third Party Documents, PO#, etc. Attach them after saving the order.Example: MO_FBA1234567 (If the shipping plan is being created by i Logistics USA, write MO_iLOFBA)Freight: Please include "Freight" or another shipment identification for our team to recognize the shipment.Example: MO_iLoFreight_1234Shipping Label: Please include "Shipping Label" so the warehouse team knows to create the shipping label.

Example: MO_ShippingLabel_123

Step 3: Carrier Details

Generic / Pick up for Pickups.
Generic / Third Party for Third Party shipments.
Generic / Freight for Freight shipments.
Select the Carrier / Select the Methods for Shipping Label.

*Please refer to our Knowledge Base article Generic Shipping Methods in ShipHero if you have any questions.

**If you are creating a Pickup (Generic / Pick up) or a Freight Shipment (Generic / Freight) it must be scheduled from Monday to Friday from 9:00am to 4:00pm. The phone to confirm: 3059090400

Step 4: Add Product to Order and update Quantity

Search in the field to locate the product that you wish to ship. We recommend searching by SKU.

If your desired product does not appear in the drop-down, please contact Support@ilogisticsusa.com

Add in quantity in Individual units:

Step 5: Hit Save

Step 6: Attach invoices, packing list, or any document that you want the warehouse to print. After uploading all the documents you need, you must click the update button at the bottom of the screen.

Step 7: You MUST add notes or special details to the order for the packer (Warehouse Packer Note) and if you want to send a note to your customer (Gift Note).