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How do I file a claim?
To file a claim for a lost, damaged, etc. package, a claim needs to be filed either by the shipper or recipient of a package. Our recommendation is getting with whomever paid for the shipping and having them file.
Information you'll need to file a claim:
- Tracking Number
- What occurred with the package/s
- Shipper information
- Recipient information
To file your own claim, you will need to reach out to the shipper or recipient to start the process but here are the links!
For UPS, file a claim HERE
For FedEx, file a claim HERE
For USPS, file a claim HERE
If you have any questions, please reach out to Support@ilogisticsusa.com or your Account Manager to get some assistance. TO REQUEST that the Accounts Team submit a claim on your behalf, HERE IS OUR FORM to submit that request